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Frequently Asked Questions
Shipping Containers
Is special packaging required to ship my samples to Cambridge Biomedical?
Shipping containers should be chosen to assure the integrity of the sample is maintained during transportation. The specimen requirements for each assay will note the temperature conditions that must be maintained. It is also recommended to use an exterior box to protect the insulation of the container. Shipping samples in a single walled Styrofoam box increases the risk of failure. If the Styrofoam is damaged the ice or even samples can fall out through the hole and be lost. Placing the Styrofoam in a outer cardboard box increases the protection and minimizes exposure to the outside elements as well as assists in maintaining its integrity if damaged. For further information please contact us at customerservice@cambridgebiomedical.com.
Shipping Times
How should I plan to ship my samples to Cambridge Biomedical?
Cambridge Biomedical can accept samples at any time required by its customers. However, if receipt is required outside the normal business hours of Monday - Friday 8 AM to 6 PM EST, prior arrangements to shipping should be made with Cambridge Biomedical to ensure that the shipment is expected. Typically, overnight or second day air is recommended. Shipment days should be Sunday through Thursday. Note: when shipping second day air, please ensure that enough ice or dry ice is available for an extra day of shipping time than expected to assure the integrity of the sample is maintained if the shipment is delayed in transport.
Checking Status
How do I check on the status of my samples?
Cambridge Biomedical can provide a real time update on the status of samples provided. Please call our customer service group at 617.456.0800 and provide your company name, location of laboratory the shipment originated from, patient name and the patient ID number as well as the contact person and we will forward the requested information. If sending an e-mail, please forward the request to customer service at customerservice@cambridgebiomedical.com.
