Employment Opportunities


Cambridge Biomedical recognizes that recruiting and retaining excellent people is a key component of continued success.

Ideal candidates will possess a strong technical background complemented by developed interpersonal skills. We are looking for people who want the opportunity to make a significant contribution to the growth of a company with a commitment to excellence, pride in our work, and a strong belief in the value brought by dedicated professionals.

Currently Seeking:

Customer Service Representative

POSITION SUMMARY

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external customers/clients by utilizing excellent communication (both verbal and written) and in-depth knowledge of Cambridge Biomedical and its clients. The Customer Services Representative informs customers and assists with any questions or issues in real time by providing exceptional support, ensuring that problems are resolved promptly while developing deep long-lasting customer relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the general direction of the Sample Management Supervisor, the Customer Service Representative performs a variety of duties as assigned. The duties listed below are illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment. The Customer Service Representative is responsible for:

  • Handling customer inquiries including reporting of results, concerns of service failures, email correspondence, and other duties in support of customer satisfaction.

  • Reporting laboratory results to clients using established protocols.

  • Tracking call history in the laboratory information system.

  • Contacting clients to resolve issues related to testing and result reporting.

  • Reporting client concerns according to management established protocols.

  • Providing Sample Management support as required including patient entry and quality control.

  • Working with Sample Management staff to report, document, and resolve deviations.

  • Adhering to all Cambridge Biomedical procedures, processes, and policies.

  • New assignments as determined by the Sample Management Supervisor.

SKILL REQUIREMENTS

  • Leadership

  • People Skills

  • Customer Satisfaction

  • Team-Oriented

  • Good Written and Verbal Communication

  • Results-Oriented

  • Problem Solving

EDUCATION, EXPERIENCE, AND QUALIFICATIONS

This position requires a minimum of a High School Diploma or the equivalent from an accredited program plus 1-2 years of related experience. The Customer Service Representative should have knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook), database maintenance, and Laboratory Information Systems. This position required the incumbent to:

  • Understand and follow all laboratory and regulatory procedures and protocols.

  • Follow written, detailed, and complicated instructions with minimal error.

  • Multi-task processes or work under the pressure of timelines.

GENERAL WORK CONDITIONS

  • Leadership The position requires the incumbent to stand, sit, bend down, and reach over-dead.

  • Working conditions are usual for an office environment.

  • Work may require weekend and evening coverage.

  • Long periods of sitting and working at a computer.

Currently seeking:

Technical Writer/QC Specialist

Position Summary

The QC Document Specialist is responsible for supporting data and document management activities for Method Validation and Sample Analysis studies at Cambridge Biomedical Inc. As a contributing member of the team, the QC Document Specialist will:

  • Perform critical technical writing and review of documents including but not limited to, Method SOPs, Validation Protocols, and Sample Analysis Reports.

  • Coordinate and perform Quality Control review of each data set, documentation, and report to ensure that they are accurate, meet the scientific specifications, and maintain compliance with Cambridge Biomedical Inc. SOPs.

  • Work with all personnel to analyze and resolve Quality Control issues that have the potential to jeopardize quality of data.

     

KNOWLEDGE AND SKILL REQUIREMENTS

Technical Skills

  • Strong technical writing including SOPs and protocols, experience with eCTD and submission-ready documents is a plus.

  • Demonstrated ability to use an EDMS required, experience managing or implementing an EDMS a plus.

  • Critical technical review, attention to detail, and problem solving are a must.

  • Working knowledge of relevant laboratory procedures, the ability to understand and verify scientific text and data, and the mathematical skills required for data analysis.

  • Experience in regulated environments required. Use of Microsoft Office® applications and spreadsheet programs such as Excel, Word, and Power Point to perform job functions is expected.

     

Soft Skills

  • Excellent interpersonal, verbal, and written communications skills.

  • Able to provide positive and negative feedback based on the results of Quality Control review in a way that promotes improvement, addresses issues, and maintains morale.

  • Able to deal confidently and effectively with internal staff at all organizational levels.

  • High level of integrity, ability to multitask, successful in a fast-paced environment, proactive, flexible.

Currently seeking:

Research Scientist

Cambridge Biomedical is seeking technically-skilled, Research Scientists for our CRO group. Industry experience in assay development and validation and strong background with immunoassays (ELISA, MSD, Luminex, cell-based assay) as well as qPCR and FLOW is required. The Research Scientist will collaborate with other scientists in implementing laboratory assignments according to study protocols, SOPs, and in accordance with CAP/CLIA and GLP guidelines.

Please email HR@cambridgebiomedical.com

 

 

 

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